Terms and conditions
1. Basic provisions
(1) The following general conditions apply to all contracts that you conclude with us as a supplier (MyHaySteamer™) via the website www.myhaysteamer.com. Unless otherwise agreed, inclusion of any of its own terms and conditions is rejected.
(2) A consumer for the purposes of the following provisions is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to either his commercial activity or his independent professional activity. An entrepreneur is any natural or legal person or company with legal capacity that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.
2. Conclusion of the contract
(1) The object of the contract is the sale of goods.
(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.
(3) The contract is concluded through the online shopping cart system as follows: The products you want to buy are placed in the “shopping cart”. You can access the “Shopping Cart” and make changes there at any time using the corresponding button in the navigation bar. After calling the “Buy” page and entering your personal data as well as payment and shipping conditions, the order data will finally be displayed as an order summary. If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Zelle, Credit and Debit Cards) as a payment method, you will be taken to the order overview page in our online shop or redirected to the website of the instant payment system provider. If you are redirected to the applicable instant payment system, please make the appropriate selections or enter your details there. Finally, the order data will be displayed as an order summary on the instant payment system provider’s website or after being redirected to our online store. Before placing your order, you have the possibility to double-check the details in the order overview, change them (also via the “Back” function of the Internet browser) or cancel the order. By submitting the order via the corresponding button (“order with payment” or similar term), you declare your legally binding acceptance of the offer, thereby concluding the contract.
(4) Your quote requests are not binding. We will make you a binding offer in text form (e.g. by email), which you can accept within 5 days (unless another deadline is specified in the respective offer).
(5) The processing of the order and the transmission of all information necessary in connection with the conclusion of the contract are partially carried out automatically by email. Therefore, you must ensure that the email address you have provided us is correct, that the receipt of emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.
3. Right of retention, reservation of title
(1) You may only exercise a right of retention if it refers to claims arising from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
4. Guarantee
(1) Legal liability for defects applies.
(2) As a consumer, you are requested to check immediately after delivery that the goods are complete, free of obvious defects and transport damage and, if you have any complaints, to notify us and the carrier as soon as possible. If you do not do this, this will have no effect on your legal warranty claims.
(3) If a characteristic of the goods deviates from the objective requirements, the deviation will only be considered agreed if we inform you of this before the conclusion of the contract and the deviation has been expressly and separately agreed between the contracting parties.
5. Right of withdrawal
You have the right to withdraw from this contract within a period of 14 days without the need for justification. The withdrawal period will be 14 days from the day in which you or a third party designated by you, other than the carrier, acquires possession of the goods, provided that you have ordered one or more goods as part of a single order and they are delivered or are to be delivered as a single order; – in which you or a third party designated by you, other than the carrier, has taken possession of the last good, provided that you have ordered several goods within the framework of a single order and these are delivered separately; – where you or a third party designated by you, other than the carrier, has taken possession of the last partial shipment or the last article, provided that you have ordered goods to be delivered in several partial shipments or articles
To exercise your right of withdrawal, you must inform us by a clear statement (e.g. a letter sent by email) of your decision to withdraw from this contract. You may use the attached withdrawal form model, although it is not mandatory. To meet the cancellation deadline, it is sufficient for your communication regarding your exercise of this right of cancellation to be sent before the corresponding deadline expires.
6. Consequences of cancellation
If you cancel this contract, we will refund the product payments we have received from you, except delivery costs, immediately and at the latest within 14 days from the day on which we receive notification of your cancellation of this contract.
For this refund, we will use the same payment method that you used for the original transaction, unless something different has been expressly agreed with you; Under no circumstances will you be charged any fees for this refund.
We will only refund you once we have received and inspected the products, as the products were specially manufactured for you through your order and we do not know whether we can use the items for other orders.
You must return or deliver the goods to us as soon as possible and, in any case, no later than 14 days from the date on which you notify us of your decision to withdraw from this contract.
The deadline is met if you send the merchandise before the 14-day period expires.
You will only have to pay for the loss in value of the goods if said loss in value is due to handling of the goods that is not necessary to check their quality, properties and functioning.